Our policies

Our policies and procedures

Complaints management

We welcome your compliments, complaints, or any other feedback that will help us improve our services.

For information about how we handle complaints, read the Complaints Management Policy (PDF, 490.16 KB).

Public interest disclosures

For information relating to public interest disclosures, including complaints involving suspected corrupt conduct, read the:

Housing strategy

In February 2024, the Queensland Government launched Homes for Queenslanders. This is an ambitious, long-term housing plan to deliver more homes faster and more supports for people in housing need.

This plan reflects our new ‘super department’, bringing together all the functions required to deliver the homes we need – planning, local government, public works and housing.

Homes for Queenslanders now supersedes the Queensland Housing Strategy 2017–2027.

Human Services Quality Framework

The Human Services Quality Framework (HSQF) is a system for assessing and promoting improvement in the quality of human services.

The HSQF applies to a range of human service providers delivering services in Queensland including:

  • organisations funded to deliver human services under service agreements, or other specified arrangements, with the following participating Queensland Government departments:
    • Department of Child Safety, Seniors and Disability Services (DCSSDS)
    • Department of Justice and Attorney-General (DJAG)
    • Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts (DTATSIPCA)
    • Queensland Health (QH)
  • organisations funded to deliver child protection placement services in-scope of licensing under an Individualised Placement and Support Agreement (IPSA) with DCYJMA
  • organisations funded by Queensland Health that have been advised by Queensland Health that they can use HSQF to meet quality requirements.

The HSQF is administered by the Department of Child Safety, Seniors and Disability Services (DCSSDS) for participating Queensland Government departments.

For detailed information about HSQF, including guides and resources, please visit the HSQF website.

Information privacy

The Queensland Government collects and manages personal information held in government in accordance with Information Privacy Act 2009. The primary intent of the legislation is to protect the personal information collected and used in the delivery of government services and the conduct of government business.

Read about Right to Information.

Open data

The Open Data Strategy refers to the department’s plan to deliver the Queensland Government’s Open Data Initiative, which the department is responsible for leading. The Government’s commitment to open data is outlined in the Queensland Government Open Data Policy Statement (PDF, 404KB).