Disaster management
In any given year, Queensland experiences a range of disasters, including bushfires, floods, severe weather events such as storms and cyclones. In addition to these, other significant emergency events may occur, including pandemics and emergency animal or plant diseases that have significant community consequences.
Key contacts
- Community Recovery Hotline - 1800 173 349 is available for people to obtain information or that require support prior to, during and after a disaster.
- Community Recovery support is also available through Disasters and emergencies.
- The Homeless Hotline is free to call 24/7 on 1800 474 753.
- 13 QGOV (13 74 68) for other emergency housing concerns.
- Public housing tenants can use Tenant Self Service or the 'Tenant Assist Qld' app.
Our role
Under the Interim Queensland State Disaster Management Plan, we have the primary and pivotal emergency support role for:
- building and engineering services
- temporary emergency accommodation
Building and engineering services
We provide building and engineering services to support state departments and local government groups to undertake disaster response, relief and recovery operations.
We are the state lead agency for the Building Functional Recovery and Resilience Group. The Building Functional Recovery and Resilience Group coordinates efficient and effective information exchange, issues identification and resolution between government agencies, local government, building industry and insurance providers to ensure efficient and prioritised use of available resources in rebuilding dwellings following a disaster.
Temporary emergency accommodation
During a disaster, we support local governments by providing temporary emergency accommodation solutions to impacted members of a community and/or government response/recovery staff (in circumstances where local capacity has been exhausted, using arrangements outlined in our Temporary Emergency Accommodation Sub Plan (PDF, 648KB).
We also help people with immediate and long-term housing needs that have resulted from disaster events.
Further information can also be found at Disasters and emergencies.